Frequently Asked Questions General Concrete Delivery Concrete Maintenance What are your opening times? Mon-Sat: 9:00am – 17:00pm Sundays CLOSED. Do you offer accounts? Yes, upon receipt of completed account forms and credit checks, we can arrange for customer accounts to be set up. What are your delivery times? Our delivery times can vary depending on the requirements i.e if a pump is required, but on the whole they are either same day or a couple of days from when the order is placed. What payment methods do you accept? The payment methods we accept are Visa, cash and invoices. What is the ordering process? We receive the initial call from buyer → Provide a quote → Make a follow-up phone call → Sale confirmed and order is placed. Do you offer commercial deliveries or domestic only? We supply to both commercial and domestic clients. What is the maximum load your vehicles will take? The maximum load varies between 8 and 10 metres, depending on the lorry size. Do your trucks supply wheelbarrows for hard to reach locations? Yes, we supply wheelbarrows on all our trucks so if you have a small access area, you can still get the concrete to where you need it. What Are Your Contact Details? Our Email Address: info@neilsullivanandsons.co.uk Phone Number: 0800 859 5973 Social Networks: Facebook Google+ Testimonial We chose Neil Sullivan and Sons because of the excellent service and the prompt delivery, the fact they have got quite a few lorries and can actually supply you with what you want, when you need it: Kevin Chapman– Haynes Building Services What areas do you delivered to? We deliver throughout Essex and the surrounding areas including: Basildon – Chelmsford – Brentwood – Braintree – Colchester – Southend-on-Sea – Romford – Essex – Witham – South Woodham Ferrers – Maldon – Leigh on Sea – Grays – Ilford – Mersea Island – Wickford – Billericay Do I need to tell you what type of concrete I need? Your building inspector should advise you on the right sort of concrete for the job, but if you get stuck, we are also able to suggest suitable options and guidance where needed. How do I know how much concrete I will need? To work out the quantity of concrete you will need, it’s best to use our concrete calculator. You simply enter the length, depth and width of the area, and a volume will be calculated for you. How much notice do you need for a concrete order? A couple of days’ notice will be enough time for us to get the order ready. If a concrete pump is required then this notice period will need to be increased. What will the price include? The price quoted is purely based on the quantity of the order, plus VAT. Extra costs can include part-loading charges and waiting times beyond those that were originally given. How should I prepare for my concrete delivery? Before your concrete is delivered, you should check both the immediate and surrounding area for the following: Gas mains and buried electricity cables, drainage systems, tree roots, overhanging tree branches, or electricity and telephone cables overhead. How long are the trucks able to wait on site for? This varies depending on how many meters of concrete have been ordered. Once the order has been placed, we will be able to give you a waiting time. What is Slump? Slump refers to the consistency of the concrete i.e how wet it is. The classifications range from S1 to S4; the higher the value the easier it is to work with. What size are your delivery trucks? Our delivery trucks vary from 8-10 meters in terms of volume, and 32-44 tonnes in terms of weight. How is the concrete moved from the truck? The trucks are fitted with chutes that can extend from the centre of the truck to transport the concrete to the desired location. If the chutes aren’t long enough, there are wheelbarrows to move the concrete further, or specialist concrete pumps can be used. What is the best way to lay the concrete? For the best advice on how to lay concrete, please give the team at Neil Sullivan a call and we’ll be happy to go through this with you. How long does it take for the concrete to set? Depending on the weather, the concrete will take roughly 28 days to cure. How is concrete measured? Concrete is measured Per meter cubed – m3. Are concrete floors prone to cracking? Overtime, concrete floors can crack. This happens when the concrete shrinks and then pulls apart. However, this can create a rustic looking floor and if the cracks become an eyesore, an additional smooth surface can always be applied. Does it require sound insulation? This varies depending on what the concrete is being used for. Are concrete floors loud underfoot? When shoes are not worn, concrete is hard underfoot which therefore makes it louder than a softer flooring type. However, it is the hardness that makes it so abrasive and an excellent choice for a commercial environment where foot traffic is heavy. What is concrete made from? Concrete is made up from a mixture of aggregates and cement. Is it easy to install? With the correct tools and the right experience, concrete is relatively easy to install. Is concrete waterproof? No, concrete is not waterproof. Is concrete stain proof? No, concrete is not stain resistant. Is concrete durable? The durability of the concrete will depend on the strength of the mix. Is concrete cold underfoot? Concrete is a naturally cold material but can be just as cold as ceramic tiles or stone flooring. Can I use concrete over underfloor heating? Yes, underfloor heating can be used beneath concrete to diminish the cold temperature. Can I use concrete outside? Yes concrete can be used outside. Does concrete come with a shiny surface? This depends purely on the finish. If the finish is polished, then yes, it will have a shiny surface. Is concrete slip resistant? Yes, concrete is slip resistant as well as fire and mould resistant too.